In what circumstances could I be denied coverage under my device protection plan?
Skip to main content
Smartphones
Feature phones
Tablets
Accessories
Smartphones
Feature phones
Tablets
Accessories
About
Who we are
Newsroom
Blog
Support
Kenya
Support home
Support Topics
Device
Accessories
Servicing and repairs
Back
In what circumstances could I be denied coverage under my device protection plan?
Your device protection claim may be denied if any of the following applies:
If any damage or loss has occurred to the covered device prior to completing the purchase of and activation of the plan
If any unauthorized modification is discovered on the covered device
Did you find this helpful?
Yes
No