We place customers' interests at the heart of our activities and do our best to support you throughout the journey.
If you have a complaint about Circular, please send it through one of the following channels:
E-mail: [email protected]
Chat tool available at: https://www.hmd.com/en_gb/support
Telephone: 4401202037270
Mailing Address: HMD Global Oy UK Branch, Attn. Complaints Manager - Unit 2B, 2nd floor at 2 Kingdom Street, London, Paddington Central, W2 6BD
We will acknowledge receipt of your complaint and investigate it. We might contact you to obtain further details.
We will keep you informed and let you have our final response as soon as possible and not later than within eight weeks.
If you are not satisfied with our final response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response letter. You can contact the Financial Ombudsman Service using the details below:
Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)
Email: [email protected]
Website: http://www.financial-ombudsman.org.uk/
A copy of our Complaints Procedure can be made available upon request.