If you do not want to keep your subscription active anymore, you can cancel your subscription. You can find information on canceling your subscription in the cancelations FAQs. If you are struggling with payments, please contact us immediately and we will work with you to find a solution so that you can continue using the device.
Monthly fees are charged from your saved payment card automatically. If we cannot charge your card because, for example, the card has expired, we will send you an email and display a message on the device screen to let you know that you have to update your payment card in My Account.
If we are not able to collect payment and you don’t contact us to discuss options, we will continue to send you email and message reminders. We may also send you a termination notice by post, which will not take effect if you update the payment details or contact us before the date indicated on the notice. If termination takes effect, the contract will end and the device will be locked and cannot be unlocked. A locked device can still be used to make and receive emergency calls, modify cellular data options (on/off), flight mode (on/off) and Wi-Fi settings, and view the IMEI of the device, but you will not be able to access any data or content stored on the device. The locked device must then be returned and you will still be liable for paying all due amounts. To avoid that, please update your credit card details or contact us as soon as possible, and in any case before the date indicated on the termination notice.