I've made an order with several items, but I want to return some of them. Do I have to return the whole order?

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Returns and cancellations
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  • I've made an order with several items, but I want to return some of them. Do I have to return the whole order?
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  • Can I reschedule or book a new return collection date?

I've made an order with several items, but I want to return some of them. Do I have to return the whole order?

You do not need to return the whole order. When you are initiating the return, you can choose which items from your order you want to return. You can only make one return per order, so please ensure that you send back all of the items you don't want in one return.

If you ordered items that were featured in a bundle offer, you cannot send part of the bundle offer back. For example, if you ordered a phone that came with an accessory for free or at a discounted price, you cannot return just the phone — you must send the accessory back as well. We reserve the right to charge for any accessories not returned at their full value.

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