How can I track my order status?
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Shopping online (orders placed before 24 June 2025)
Why can’t I place an order on the HMD website right now?
How can I manage my order?
How do I get a copy of my receipt?
Can I change the recipient of my order?
Where can I check my order status?
When will my order be shipped out?
How can I track my order status?
Can I change my shipping address?
I didn't receive all of the items in my order. What should I do?
My goods arrived damaged. What should I do?
I didn't receive all of the items in my order. What should I do?
How can I cancel my order?
I've made an order with several items, but I want to return some of them. Do I have to return the whole order?
How long do I have to return an item?
Can I reschedule or book a new return collection date?
How can I get my device repaired?
I don't know the password for My Account, what should I do?
How can I delete my account?
Has Klarna received my payment?
Can I change the card used to make payments?
When will my pre-ordered item be shipped?
Can I cancel my pre-order?
How can I pay for my pre-order?
When will I be charged for my pre-order?
How many items can I pre-order at once?
Can I return my pre-order after it has been shipped?
Can I change my payment method or shipping address after making my pre-order?
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How can I track my order status?
Your shipping confirmation email contains a tracking link that you can use to track your order.
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