How can I perform a factory reset and wipe my phone's data?
Skip to main content
We need a better phone for our mental health. Learn more about
The Better Phone Project
and join our discussion "Attention and finding balance"
Smartphones
Feature phones
Tablets
Accessories
HMD Skyline
For business
Smartphones
Feature phones
Tablets
Accessories
HMD Skyline
For business
About
Who we are
Newsroom
Blog
Self-repair
Repair, reuse, recycle
Self-repair
Device recycling
Sustainability
Support
International
Support home
Support Topics
Device
Accessories
Servicing and repairs
Cleaning your mobile phone
How can I safely clean and disinfect my Nokia or HMD phone?
Apps and app settings
Do KaiOS based feature phones have WhatsApp?
How can I close an app that has stopped working?
How can I close an app?
How can I clear the cache of an installed app?
How can I remove an app from my phone?
How do I move apps to an SD card?
Battery and charging
How can I turn on the battery percentage view in task bar?
Are there any tips to prolonging my phone's battery life?
How can I access advanced battery information and settings?
Tips for better battery life
My phone won’t charge. What should I do?
Why does my phone occasionally stop charging before it reaches 100%?
I want to conserve battery life. How can I activate the Power Saver mode?
Charge faster with Quick Charge
Why does my phone feel warm when it's charging or when I'm using it?
My charging cable doesn’t match my Nokia 6.1 Plus. What should I do?
Why is my phone feeling warm, closing apps or occasionally slowing down?
Camera and photos
Use Google Lens to interact with your photos
What is Google Lens?
What is live Bokeh mode?
How can I crop and make other photo edits in the Camera app?
Why can’t I turn off the camera shutter sound?
Get to know all the features of Google Photos
How do I use Google Photos?
Can I crop and make other photo edits in Google Photos?
Where is the Gallery app on my phone?
Files and storage
How can I erase the SD card in my Nokia 8110?
How can I check the storage information on my Nokia 8110?
How can I install and use a micro SD card on my Nokia or HMD device?
How do I move files between the phone's storage and a memory card?
How do I remove an SD card from my phone?
How do I move apps to an SD card?
How do I erase the data from an SD card?
How do I install a MicroSD card?
Why is the available storage space less than the amount stated in phone specs?
Where is file manager on my Nokia or HMD smartphone?
How can I back up my files?
How do I transfer files between my PC and phone?
GPS, Bluetooth, and other connections
How can I enable GPS location on my Nokia 8110?
How do I use the NFC feature?
How do I connect to Bluetooth devices on my Nokia 8110? How does file sharing work with Bluetooth?
How can I cast my phone's display to another screen?
How do I connect my phone to a PC?
Issues, support and device information
How can I restart the phone?
How do I reboot my smartphone when it’s not responding?
Why does my phone feel warm when it's charging or when I'm using it?
How do I hard reset my smartphone and completely restore it to the original factory settings?
How can I perform a factory reset and wipe my phone's data?
Where can I get support for my Lumia smartphone?
Where can I find the IMEI number for my phone?
Where can I find the PSN number on my Nokia or HMD tablet?
Why is my phone feeling warm, closing apps or occasionally slowing down?
Language and input settings
How can I enable predictive text on my Nokia 8110?
How to change language on my Nokia 8110?
How can I enable or disable autocorrect?
How can I set input methods on my Nokia 8110?
How do I turn off the vibration for hard-key touches?
Networks, Wifi and mobile data
How can I connect my Nokia 8110 to a Wifi network?
How can I use my Nokia or HMD device as a WiFi hotspot?
How can I reset my smartphone's network settings?
Security and privacy
How can I add and delete fingerprints stored on my phone?
How to use the “Find my phone” feature?
Screen pinning: let others look at your phone securely
What should I do if I've forgotten my phone's lock code?
How can I change the screen lock on my Nokia 8110?
Smart lock: Keep your phone unlocked in safe places
How do I manage app recommendations?
How can I report a security vulnerability?
Software and updates
Why has the function of my power button changed?
How do I update the software over-the-air on my Nokia 8110?
How can I check the operating system and software version on my Nokia 8110?
How are software updates delivered to my Nokia or HMD smartphone?
Updating the system through OTA seems to fail. What should I do?
What is FOTA?
When will my phone get the latest security patch update?
How are software updates delivered to Nokia and HMD smartphones?
There isn’t enough free space to install an update. What can I do?
How can I install available updates?
Ringtones and personalization settings
How can I set a personalized ringtone on my Nokia 8110?
How can I set the ringtone on my Nokia 8110?
How can I set a ringtone specific to a contact?
How can I set different ringtones for SIM1 and SIM2?
How can I add or remove widgets on my smartphone's home screen?
How can I adjust the font size of text displayed on my phone?
Customize the task bar
SIM cards, contacts and calling
How can I import contacts from mail or a SIM to the device?
How do I save new contacts to a SIM, phone or Google account?
How can I set the default SIM card?
How can I make and receive calls on Nokia and HMD phones?
How can I set call forwarding on Nokia and HMD feature phones?
Media and other features
How do I take a screenshot on Nokia and HMD smartphones?
How do I take a screenshot on my Nokia or HMD smartphone?
Use split-screen: take multitasking to next level
How do I change the volume for ringtones, media and alarms?
Nokia 3.1 Plus update error
What is the error and how did it occur?
Why was a faulty Android update rolled out to my phone?
How do I know if my phone was affected?
Why did my phone restart itself?
My software version number suggests that my phone has been affected, but I don’t know if I received the over-the-air update. How do I know if my phone has been fixed?
My phone has restarted itself, but I keep receiving a notification that a recent software update has failed. What should I do?
I have received the OTA update, but I still get an error message every week. When will the error messages stop?
My phone has not received an update that fixes the issue. What should I do?
I'm updating my phone using the manual updater app. Where can I find the instructions?
Nokia G60 proximity sensor not working
Why is the proximity sensor on my Nokia G60 not working?
Back
How can I perform a factory reset and wipe my phone's data?
Navigate to
Settings
>
System
>
Reset options
>
Erase all data
. This will perform a factory reset.
Did you find this helpful?
Yes
No