HMD Barbie Phone user guide

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HMD Barbie Phone

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Set up and switch on your phone

Nano-SIM

Nano-SIM
Important: This device is designed to be used with a nano-SIM card only. Use of incompatible SIM cards may damage the card or the device, and may corrupt data stored on the card.
Note: Switch the device off and disconnect the charger and any other device before removing any covers. Avoid touching electronic components while changing any covers. Always store and use the device with any covers attached.

Open the back cover

Open the back cover
  1. Put your fingernail in the small slot at the top of the phone and lift it slightly.
  2. Put your fingernail in the space created on the side, and lift to remove the cover.
  3. If the battery is in the phone, take it out.

Insert the SIM cards

Insert the SIM cards
  1. Slide the SIM card in the SIM card slot with the contact area face down.
  2. If you have a second SIM, slide it in the SIM2 slot. Both SIM cards are available at the same time when the device is not being used, but while one SIM card is active, for example, when making a call, the other may be unavailable.
Tip: To find out if your phone can use 2 SIM cards, see the label on the sales box. If there are 2 IMEI codes on the label, you have a dual-SIM phone.

Insert the memory card

Insert the memory card
  1. Slide the memory card holder down and open it up.
  2. Place the memory card in the slot.
  3. Close down the holder and slide it up to lock it in place.
  4. Put back the battery.
  5. Put back the back cover.

Use only compatible memory cards approved for use with this device. Incompatible cards may damage the card and the device and corrupt data stored on the card.

Important: Do not remove the memory card when an app is using it. Doing so may damage the memory card and the device and corrupt data stored on the card.

Tip: Use a fast, up to 32 GB microSD memory card from a well-known manufacturer.
Note: Pre-installed system software and apps use a significant part of memory space.

Switch on your phone

Press and hold .
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Phone support

Customers of our services can call us between 9:00 am and 6:00 pm. For support with our phones, please contact us via chat or email.

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Repair or replacement

Tried self-help options and phone still not working? Let us take care of it.

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Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

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Recycle

Send us your unwanted devices for safe and secure disposal.

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Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Get started