My phone has restarted itself, but I keep receiving a notification that a recent software update has failed. What should I do?

Skip to main content
Support home

Support Topics

  • Device
  • Accessories
  • Servicing and repairs
  • Circular subscription service
  • Shopping online
  • How can I safely clean and disinfect my Nokia or HMD phone?
Nokia 3.1 Plus update error

My phone has restarted itself, but I keep receiving a notification that a recent software update has failed. What should I do?

On this occasion, this message actually means that the update was installed and that the software error has been fixed. You can close this message. If you are given the option to Try again, there is no need to press it.

Once dismissed, the error message may re-appear about once a week for a number of weeks. You can continue to dismiss this message.

Your software version number will not change after this update has been installed.

Did you find this helpful?