HMD XR21 user guide
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Use your eSIM
Activate your eSIM
If you didn’t activate your eSIM card when you switched on the phone for the first time, you can activate it in the settings.
If you do not have a physical SIM card inserted in your phone, you need a Wi-Fi connection to be able to activate your eSIM: tap
- Tap
Settings >Network & internet >SIMs . - If you do not have a physical SIM card inserted in your phone, tap
Download eSIM instead? . If you already have a physical SIM card inserted, tapAdd eSIM . - If you got a QR code from your network operator, scan it with your phone or tap
Need help? >Enter it manually , and enter the code you received from your network operator. - Tap
Continue >Download , and wait until the eSIM has been downloaded onto your phone. - Tap
Settings and the eSIM, and switchUse eSIM on.
You may have up to 10 eSIM cards on this phone, depending on the size of your eSIMs. If you don't have enough space for your eSIMs, remove an eSIM in
Switch between eSIMs
If you have several eSIM cards and want to switch to using another eSIM, tap Settings > Network & internet > SIMs , tap the eSIM you want to use, and switch on Use eSIM .
Switch to a physical SIM card
- Insert a SIM card in your phone.
- The phone disconnects from the eSIM network. Tap
OK to continue. - Once the phone has read the SIM card, tap the SIM card and switch on
Use SIM .
Remove an eSIM from your phone
To remove an eSIM card from your phone, tap Settings > Network & internet > SIMs , tap the eSIM you want to remove and tap Erase eSIM . Note, however, that this does not cancel your subscription from your network operator. If you want to use the removed eSIM in your phone later, contact your network operator.