In what circumstances could I be denied coverage under my device protection plan?

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  • How can I get my Nokia device repaired under the Manufacturer’s Limited Warranty if I find an issue with it?
  • How long does it take to get my device protection claim handled?
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  • In what circumstances could I be denied coverage under my device protection plan?
  • What is the process for requesting a repair for my covered Nokia device?

In what circumstances could I be denied coverage under my device protection plan?

Your device protection claim may be denied if any of the following applies:

  • If any damage or loss has occurred to the covered device prior to completing the purchase of and activation of the plan
  • If any unauthorized modification is discovered on the covered device
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