My software version number suggests that my phone has been affected, but I don’t know if I received the over-the-air update. How do I know if my phone has been fixed?

Skip to main content
支援主頁

支援主題

Nokia 3.1 Plus update error

My software version number suggests that my phone has been affected, but I don’t know if I received the over-the-air update. How do I know if my phone has been fixed?

If your Nokia 3.1 Plus connects to the internet while we are rolling out the over-the-air update to fix the issue, your device probably received the update. Devices that receive the update will automatically restart to install the update.

Once the device restarts itself, you may start to see an error message that a recent update was unsuccessful. On this occasion, this message actually means that the update was installed and that the software error has been fixed. You can close this message. If you are given the option to Try again, there is no need to press it.

Your software version number will not change after this update has been installed.

If your device has not automatically restarted itself yet, make sure you at least occasionally connect it to the internet.

您認為這有幫助嗎?

Cookie 設定

我們會使用 cookie 和類似技術來提升及個人化您的體驗並顯示廣告。透過點擊「全部接受」,即代表您同意使用 cookie 和類似技術。您可隨時於網站底部選擇「Cookie 設定」以更改您的設定。深入了解我們的 cookie 政策