How can I cancel my order?

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  • Device
  • Accessories
  • Servicing and repairs
  • Circular subscription service
  • Shopping online
  • Where can I shop for Nokia phones?
  • How can I manage my order?
  • What payment methods can I use?
  • Is there a maximum amount of products I can order at once?
  • Why is my payment not going through?
  • When will my credit card be charged?
  • How do I get a copy of my receipt?
  • Can I change the recipient of my order?
  • Where can I check my order status?
Returns and cancellations
  • How can I cancel my order?
  • I've made an order with several items, but I want to return some of them. Do I have to return the whole order?
  • How long does it take for the payment to be refunded?
  • How long do I have to return an item?
  • Can I reschedule or book a new return collection date?

How can I cancel my order?

You can cancel your order within 1 hour after the order has been made. Orders can be cancelled in the My Account portal or by following the link on the order confirmation email.

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