How do I know if my phone was affected?

Skip to main content
Página inicial de suporte

Tópicos de suporte

  • Aparelho
  • Acessórios
  • Serviço técnico e reparos
  • Como limpar e desinfetar os telefones Nokia ou HMD com segurança?
Nokia 3.1 Plus update error

How do I know if my phone was affected?

Head to Settings, then About phone and scroll down to check the build number. The following builds are affected by the error:

  • 00WW_3_15H
  • 00WW_3_15H_SP01

If your Nokia 3.1 Plus build number matches one of the above, your device has been affected. Please refer to the following Nokia phone community post for help on how to resolve the issue: https://community.phones.nokia.com/discussion/61460/the-nokia-3-1-plus-update-error-how-it-happened-and-how-we-re-fixing-it/p1

Essas informações foram úteis para você?