Why does my phone occasionally stop charging before it reaches 100%?

Skip to main content
Support home

Support Topics

  • Servicing and repairs - For Pick up & Drop off service
  • Device
  • How can I close an app that has stopped working?
  • How can I close an app?
  • How can I clear the cache of an installed app?
  • How can I remove an app from my phone?
  • How do I move apps to an SD card?
Battery and charging

Why does my phone occasionally stop charging before it reaches 100%?

Charging protection is enabled during low or high temperatures – this is to ensure the battery performs optimally and safely. To continue charging at normal speeds, please move your phone to a room-temperature environment.

Did you find this helpful?