Updating the system through OTA seems to fail. What should I do?

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The time it takes for the OTA update to complete depends on the size of the update. It is best to run the update when you have good signal strength.

If there is no change on the screen for several minutes:

Press the volume-up and power keys together and hold for 10 seconds - this will force the phone to restart
When the phone has rebooted, head to Settings > About phone > Software Update and try to install the update again

Please contact customer service if the problem persists.