What is not covered under Nokia phone insurance?

Skip to main content
Support home

Support Topics

  • Device
  • Accessories
  • Servicing and repairs - For Pick up & Drop off service
  • Do KaiOS based feature phones have WhatsApp?
  • How can I close an app that has stopped working?
  • How can I close an app?
  • How can I clear the cache of an installed app?
  • How can I remove an app from my phone?
  • How do I move apps to an SD card?
Insurance and extended warranty

What is not covered under Nokia phone insurance?

The following are not covered by Nokia phone insurance:

  • Damage due to negligence, gross misconduct or normal wear and tear
  • Cosmetic damages (dent on outer body damage, stripping of colour, scratches, etc.)
  • Software issues, malware and damages to accessories
  • Any damage covered under the Manufacturer's Limited Warranty
  • Any damage occurring within 7 (seven) days of the plan activation
  • Theft or loss of the device

You can find the complete list of exclusions in the terms and conditions of the plan.

Did you find this helpful?