How do I know if my phone was affected?

Support Topics

Apps and app settings

Battery and charging

Camera and photos

Files and storage

GPS, Bluetooth, and other connections

Insurance and extended warranty

Issues, support and device information

Language and input settings

Networks, Wifi and mobile data

Security and privacy

Software and updates

Ringtones and personalization settings

SIM cards, contacts and calling

Media and other features

Head to Settings, then About phone and scroll down to check the build number. The following builds are affected by the error:

If your Nokia 3.1 Plus build number matches one of the above, your device has been affected. Please refer to the following Nokia phone community post for help on how to resolve the issue: https://community.phones.nokia.com/discussion/61460/the-nokia-3-1-plus-update-error-how-it-happened-and-how-we-re-fixing-it/p1