How do I know if my phone was affected?

Hoppa till huvudinnehållet
Hemsida för supporten

Kundserviceämnen

  • Enhet
  • Tillbehör
  • Service och reparationer
  • Handla online
  • Hur kan jag rengöra och desinficera min Nokia- eller HMD-telefon på ett säkert sätt?
Nokia 3.1 Plus update error

How do I know if my phone was affected?

Head to Settings, then About phone and scroll down to check the build number. The following builds are affected by the error:

  • 00WW_3_15H
  • 00WW_3_15H_SP01

If your Nokia 3.1 Plus build number matches one of the above, your device has been affected. Please refer to the following Nokia phone community post for help on how to resolve the issue: https://community.phones.nokia.com/discussion/61460/the-nokia-3-1-plus-update-error-how-it-happened-and-how-we-re-fixing-it/p1

Var detta till hjälp?