I can’t find the answer to my question the FAQs. Who should I contact?

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Support Topics

  • Device
  • Accessories
  • Servicing and repairs
  • Circular subscription service
  • Shopping online
About the subscription service
  • How does Circular work?
  • What devices are available from a Circular subscription?
  • What happens to the device if I return it?
  • How do the Seeds of Tomorrow credits work?
  • What happens if the device is accidentally damaged, stolen or lost?
  • Can I change my device?
  • How do I manage my subscription?
  • How do I cancel my subscription?
  • I’ve found the device I want. How can I get it through a subscription?
  • Can I get a SIM card and mobile services with my subscription?
  • What is the set-up fee?
  • Are the subscription devices new?
  • What is the difference between paying in instalments and subscribing?
  • Does the subscription have a contract period?
  • Can I cancel the subscription shortly after starting it?
  • Where can I see all the information regarding my subscription?
  • What is My Account?
  • Does the subscription device belong to me?
  • I can’t find the answer to my question the FAQs. Who should I contact?
  • How do I complain about Circular?

I can’t find the answer to my question the FAQs. Who should I contact?

The answers to most questions about the subscription service can be found here in the FAQs. However, if you cannot find the answer you are looking for, please reach out to our support team.

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HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.