How often can I change subscription device?

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Changing the subscription device
  • Can I change the device model?
  • How much does it cost to change subscription device?
  • How often can I change subscription device?
  • How long can I keep the subscription device in use?
  • I want to change my subscription to a specific device model, but I can’t see it as an option.
  • When I request a device model change, do I need to return the current device?

How often can I change subscription device?

You can change subscription devices after the first 90-day contract period. There is no limit to how often you can change your subscription device, but a plan change fee will apply depending on how long you have had the current device. The plan change fee is reduced if you used the device for more than 12 full months. If you have used the device for more than 24 full months, you can change device with no plan change fee.

To change subscription device, head to My Account to get started.

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HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.