Why can’t I access premium numbers using my HMD Mobile SIM?

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I’ve requested a device model change. When will the chosen device arrive?
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The subscription or replacement device has not been delivered. What should I do?
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I have received an e-mail saying that the device was delivered, but I did not receive it. What should I do?
I just realized that the delivery address I provided is incorrect or incomplete. What should I do?
I have received one or more e-mails saying that the delivery was unsuccessful. What should I do?

Locking subscription devices

Changing the subscription device

Why can’t I access premium numbers using my HMD Mobile SIM?

Currently, all premium rated services are disabled by default. Access to these numbers cannot be unblocked.

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HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.