I just set up my subscription. Can I cancel it?

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Canceling your subscription
  • I just set up my subscription. Can I cancel it?
  • I want to cancel my subscription within the first 14 days
  • I want to cancel my subscription within the 90-day contract period
  • I want to cancel my subscription after the 90-day contract period
  • Can I cancel the subscription but keep my HMD Mobile service active?
  • Can I cancel my HMD Mobile service but keep the subscription active?

I just set up my subscription. Can I cancel it?

You can cancel your subscription for no extra cost during the first 14-day cancellation period. The 14-day cancellation period starts when the device is delivered. You will be fully refunded for any fees paid. If you are charged a monthly fee after initiating cancelation, this will also be refunded when you return the device. You can start the cancelation process from My Account.

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HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.