The subscription or replacement device has not been delivered. What should I do?

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Shipping subscription devices

The subscription or replacement device has not been delivered. What should I do?

You can track the shipping status of the subscription device from the My Account page. If it is taking an unusually long time, or if the status is “delivered” and it has not arrived, please contact our support team.

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HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.