The subscription device has arrived, but it’s the wrong one. What should I do?

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The subscription device has arrived, but it’s the wrong one. What should I do?

If the subscription device that has been delivered is not the one you ordered, please contact our support team as soon as possible. If you don’t contact our support team, we will not know that there was an issue with the delivery, and the monthly fee will start being charged.

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HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.