The subscription device is in need of repair. What should I do?

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Lost, broken and stolen subscription devices
  • The device is faulty, and I don’t know why. What should I do?
  • The subscription device was stolen. What should I do?
  • I accidentally damaged the subscription device. What should I do?
  • I lost my device have since but found it. What should I do?
  • The subscription device is in need of repair. What should I do?
  • Why am I being charged the replacement value of the device?

The subscription device is in need of repair. What should I do?

If the device is faulty, report it to us through My Account and we will arrange a replacement. Please note that s accidentally or intentionally damaged devices are not considered faulty.

Please remember to remove your SIM card from the device before returning it. If you return the device with the SIM card still installed (being it a HMD Mobile SIM card or any other), we cannot return the SIM card.

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HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.