When I request a device model change, do I need to return the current device?

Skip to main content
Support home

Support Topics

  • Device
  • Accessories
  • Servicing and repairs
  • Circular subscription service
  • Shopping online
Changing the subscription device
  • Can I change the device model?
  • How much does it cost to change subscription device?
  • How often can I change subscription device?
  • How long can I keep the subscription device in use?
  • I want to change my subscription to a specific device model, but I can’t see it as an option.
  • When I request a device model change, do I need to return the current device?

When I request a device model change, do I need to return the current device?

Yes, when you request a device model change you are expected to return the current device following the instructions we will provide. If you do not return the current device, the corresponding monthly fee will continue being charged in addition to the monthly fee for the device you have recently received.

Did you find this helpful?

HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.