I need to return my subscription device. Should I return my HMD Mobile SIM as well?

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  • I need to return my subscription device. Should I return my HMD Mobile SIM as well?

I need to return my subscription device. Should I return my HMD Mobile SIM as well?

Whenever you return a device, please be sure to remove the SIM card. If you return the device with a SIM card (be it a HMD Mobile SIM card or any other SIM card) still installed, we cannot return the SIM card.

If you are returning your device because it is faulty or accidentally damaged, you will be asked in the claims process whether you require a new HMD Mobile SIM.

If you cancel your HMD Mobile service, you do not need to return the SIM card. You can destroy the card when the service is canceled.

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HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.