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Support Topics

About the subscription service

Subscriptions and HMD Mobile

Canceling your subscription

Lost, broken and stolen subscription devices

Subscription payments

Returning subscription devices

Seeds of Tomorrow

Shipping subscription devices

I’ve requested a device model change. When will the chosen device arrive?
I’m waiting for a replacement device. When will it arrive?
How can I track the shipping status of the subscription device?
The subscription or replacement device has not been delivered. What should I do?
The subscription device has arrived, but the package is damaged. What should I do?
The subscription device has arrived, but it’s the wrong one. What should I do?
I have received an e-mail saying that the device was delivered, but I did not receive it. What should I do?
I just realized that the delivery address I provided is incorrect or incomplete. What should I do?
I have received one or more e-mails saying that the delivery was unsuccessful. What should I do?

Locking subscription devices

Changing the subscription device

Are my payment details stored securely?

Your payment information is securely stored and processed by our payment service providers on our behalf and in accordance with the HMD Global Privacy Policy, which can be found here: https://www.hmd.com/privacy, and the credit check supplement, which can be found here: https://www.hmd.com/privacy/credit-score-check-supplement.

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HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.