What happens to the device if I return it?

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About the subscription service
  • How does Circular work?
  • What devices are available from a Circular subscription?
  • What happens to the device if I return it?
  • How do the Seeds of Tomorrow credits work?
  • What happens if the device is accidentally damaged, stolen or lost?
  • Can I change my device?
  • How do I manage my subscription?
  • How do I cancel my subscription?
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  • Can I get a SIM card and mobile services with my subscription?
  • What is the set-up fee?
  • Are the subscription devices new?
  • What is the difference between paying in instalments and subscribing?
  • Does the subscription have a contract period?
  • Can I cancel the subscription shortly after starting it?
  • Where can I see all the information regarding my subscription?
  • What is My Account?
  • Does the subscription device belong to me?
  • I can’t find the answer to my question the FAQs. Who should I contact?
  • How do I complain about Circular?

What happens to the device if I return it?

Sustainability is at the core of how Circular works. If you decide to swap the device for another model, or return it for whatever reason, it will be refurbished and reused, or recycled. If you keep the same device in use for more than 3 years and it is still in working condition, we will give the device to a local charity when you subscribe to another one. We’ll also erase any information stored on the device before passing it on to someone new.

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HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.